Just Tours | Luxury Travel & ToursJust Tours | Luxury Travel & Tours
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Booking help

BOOKING PROCEDURE & CONCERNS

The steps in the procedure by which Just Tours are normally booked.  If your question is not addressed or answered here, kindly send us an e-mail enquiry so that we may deliver a detailed response to your queries.

BOOKING PROCEDURE

STEP 1 –  QUOTATION

If you are interested in one of our services or would like us to send you a custom proposal based on your requirements, please complete the request form provided on the Contact Us page. We will then send you an official, no-obligation quotation after receiving your enquiry.

STEP 2 – ACCEPTANCE OF QUOTE

In our correspondence with you, we may suggest various proposals until you are happy with the details provided in a specific quotation. You may then send us an e-mail confirming that you are happy with the quotation and would like to book the services offered.

STEP 3 – CONFIRMATION

Just Tours will then send you a reservation confirmation after we have booked all of the necessary accommodations and other services. This serves as written proof of the services that you have purchased from Just Tours.

Along with the Reservation Confirmation, we will forward a credit card authorization form that can be used to make the 50% deposit payment. The credit card authorization form can be completed, scanned and e-mailed to us at bookings@justtuours.co.za.  You also have the option of completing a direct bank transfer directly to our bank account. Our banking details will be included in the Reservation Confirmation.

STEP 4 – FINAL PAYMENT

The final payment for your purchase is required 45 days prior to the starting date of the travel or tour. Just Tours will once again forward a credit card authorization form to you which can be e-mailed to our office. Again, alternatively, you may complete a direct transfer.

STEP 5 – ARRIVAL

Upon arrival in South Africa, you will be met at the airport by an Just Tours representative. Shoudl you not see your representative, a cell phone number is provided on the Reservation Confirmation which can be used to contact our us.

From here onward you are in the care of an experienced guide if you have booked a guided safari or tour. If you have booked a self-drive, the representative will review the itinerary and route with you.

QUESTIONS/CONCERNS

HOW DO I KNOW JUST TOURS IS A REPUTABLE COMPANY?

Just Tours is a member of the South African Tourism Services Association (SATSA), an industry organization dedicated to promoting ethical and sustainable tourism in South Africa.

HOW IS MY PAYMENT PROTECTED?

We are merchants for VISA, Master and Amex. Any payment made to us by credit card carries the standard insurance of the credit card company. Being bonded members of SATSA, any deposit is protected in the event of insolvency.

SHOULD I NOT RATHER BOOK THROUGH AN AGENT IN MY OWN COUNTRY?

Just Tours is not a travel agent. We operate all of the tours we offer, so you will be dealing directly with the company who will be responsible for all of the physical aspects surrounding your safari or tour, i.e. all reservations, entrance fees, guides, transportation, regional flights etc. We are based in South Africa and have, over the years, acquired extensive knowledge of Southern Africa. In most cases, we will be able to provide better advice to potential travelers than some agents who have never even been to our subcontinent.

STILL HAVE QUESTIONS?

Contact us via email or Skype and we will gladly assist you.